Complaint About Internet Service

Complaint About Internet Service

(150-200 words)

Read the following Information.

You recently signed up for a home internet service with a one-year contract. However, you have experienced several issues, including frequent connection drops, slow speeds, and poor customer service.

Write an email to the internet provider’s customer service department in about 150-200 words. Your email should do the following:

• Explain the problems you’ve experienced with the internet connection.
• Describe the impact of slow speeds and connection drops on your daily activities.
• Express your dissatisfaction with customer service.
• Request specific actions to address these concerns or ask for a refund.

CELPIP Writing Task 1 – Complaint About Internet Service

Subject: Ongoing Internet Service Issues – Request for Immediate Resolution

Dear Customer Support Team,

I hope you are doing well. I am writing to express my concerns regarding the ongoing issues with my home internet service, which has been consistently unreliable since the beginning of my one-year contract.

Frequent Outages: My internet connection drops several times a day, severely impacting my ability to work and attend important online meetings.

Slow Performance: Although I am subscribed to a high-speed plan, the actual internet speed is significantly below what was promised, affecting everyday tasks like streaming, downloading, and browsing.

Unsatisfactory Support: Each time I’ve contacted your customer support team, I have received vague and unhelpful responses, with no real resolution. This lack of accountability is frustrating.

I request that these issues be addressed urgently. Please conduct a detailed inspection of my connection and perform a speed test to ensure I am receiving the level of service outlined in my plan. If these problems continue, I will have no choice but to seek a full refund or cancel my contract without any penalties.

Thank you for your immediate attention to this matter. I look forward to a timely and effective resolution.

Best regard,
Amanpreet Kaur
Account Number: 987654321

Also Check: Email to the Apartment Manager