CELPIP Email Charged for items you have not purchased

CELPIP Email You were charged for items which you have not purchased at the local grocery shop

(150-200 words)

Read the following Information.

You were charged for items which you have not purchased at the local grocery shop.

Write a letter to the manager of the grocery shop in about 150-200 words. Your email should do the following things:

  • Describe the problem that you have faced,
  • Explain the items you have purchased,
  • Suggest what the manager should do to resolve it.

CELPIP Writing Task 1 – You were charged for items which you have not purchased

Dear Shop Owner,

I am writing to express my dissatisfaction with my shopping experience at your shop.

Yesterday evening around 6 pm I purchased few essentials at your store. I paid the bill and picked up the items, and came back home. After reaching home, I verified my bill and observed that I was charged $30 extra on the bill. While investigating, I found three items added to my bill that I did not purchase.

I bought three items which are carrot, fresh beans and fuji apples. But I could see cauliflower, cabbage and sweet potatoes added to the bill. Due to this, I have been charged $30 extra.

As I used my prepaid gift card worth $60 while returning home, I tried to purchase a toy for my daughter. Unfortunately, my card got declined, and I could not purchase a gift for my daughter. It created an embarrassing situation at the shop and disappointed my son.

As compensation I would like you to refund the excess amount and issue a discount at your store on my next purchase. You can contact me at phone no 1234567890 for further details. I have enclosed my bill for your reference.

I am awaiting your reply.


CELPIP Writing Task 1 Email to the Manager of the Grocery Store

Dear Manager,

Yesterday, I came for grocery shopping in your store. When I checked the bill after reaching home, I found that some items were added to the bill, but I didn’t buy them.

I bought two family packs of bread, two packets of cookies(the small one), one bottle of 1.25 litre coke, half kg onions, and 1 kg potatoes.

But when I rechecked the bill, three packets of noodles and some snacks were also added. I come to your store almost every month, and this sort of thing has never happened before, but I think this was by mistake as there were many people present at the cash counter yesterday and there was only one person who was handling all the billing.

I have some urgent work today so that I will come to the store tomorrow in the evening. I was hoping you could look into the matter and refund the money deducted for something I never got.

Kind Regards.

Also Check:  Write an Email to Bank Manager for New Business

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