CELPIP Reading Correspondence A Satisfied Patient
Reading Correspondence A Satisfied Patient
This Reading Module has 12 questions similar to the kinds of questions that you can expect to find on an actual CELPIP Test. Practice Celpip Reading Correspondence A Satisfied Patient
Part 1
Directions: Read the following letter.
Dear Dr. Moore and Staff:
I was a patient at your hospital about two weeks ago. I would like to give you some feedback about my experience. It is probably never really pleasant for any patient to be admitted to hospital for any reason, but in a strange way, it was for me. Let me explain.
I was at home as usual on a Saturday night. I had just had dinner with my wife and two children. Suddenly, I felt a sharp pain in my chest. My first thought was that it was just heartburn, but the pain became more intense. My wife was in the other room, so I tried just keep quiet and deal with whatever was happening to me. However, my daughter and my son walked in to see me doubled over in excruciating pain, clutching my chest. My daughter ran to get my wife, who ran into the room, gasped, and asked me if I was all right. I couldn’t even speak at that point, so she grabbed my son’s cell phone and dialed 911. The ambulance was there within half an hour, and I was taken to your hospital here in Toronto.
My previous experiences in hospital emergency waiting rooms had never been all too positive. It was always about waiting for hours in order to be seen by a doctor. However, this time it was completely different. In spite of the waiting room being quite full when I arrived, I was wheeled into the emergency room within moments. I guess they figured I was the most serious case among the lot. Dr. Moore, you and your assistant (I’ve forgotten his name) came to me right away, did some quick introductions, and then proceeded to do a battery of tests. I was impressed by your professionalism, care, and concern, and I knew that I was going to be okay.
As it turned out, my original self-diagnosis was the correct one, although I feel quite embarrassed by having put everyone through such panic. You advised me to stay away from foods that would contribute to heartburn, and I heed your advice every day.
I would like to express my utmost appreciation for having done such a great job of looking after my well-being. You have restored my faith in the health care system in our city and our province. Keep up the great work, Dr. Moore and team!
Gratefully,
Mick Hippendom
Part 2
Directions: Answer the questions by choosing the best word or phrase to complete the sentence, referring to the above letter.
1. This letter is intended to _____.
a. praise.
b. criticize.
c. insult.
d. complain.
2. The writer of the letter had a _____ experience at home.
a. great
b. usual
c. pain
d. bad
3. The writer’s previous hospital experiences had been _____.
a. pleasant.
b. worse.
c. satisfying.
d. all too positive.
4. The doctor administered _____.
a. one test.
b. a battery test.
c. various tests.
d. some quick introductions.
5. The patient _____ that he was prioritized due to his condition.
a. knew
b. said
c. figured
d. guess
6. After meeting Dr. Moore and his assistant, Mr. Hippendom _____.
a. felt concern.
b. felt reassured.
c. did some quick introductions.
d. was the most serious case among the lot.
7. Mr. Hippendom _____.
a. misdiagnosed himself.
b. ended up being wrong about his self-diagnosis.
c. feels embarrassed about diagnosing himself.
d. tries to avoid something.
8. Mr. Hippendom’s faith in the health care system has _____.
a. restored.
b. returned.
c. been in the city and the province.
d. always been there.
Part 3
Directions: : Read the response to the above letter. Answer the questions by choosing the best word or phrase to complete the sentence,
referring to the above letter when necessary.
To: Mr. Mick Hippendom
From: Dr. Marcus Moore, MD
Dear Mr. Hippendom:
I am happy to know that you had a positive experience at our hospital. Sometimes we get very busy, especially in the emergency ward, but we always do our best to treat each patient with careful attention and care. Also, it is not (9. seldom / usually / often / all day) that we receive letters of gratitude from our patients. We appreciate your taking the time to send us a note regarding your recent experience at our (10. faculties / facility / facile / hospitals).
On another note, I hope that you are doing your best to stay away from foods that might give you any (11. heartburn / heart attacks / heartache / painful). I believe that our resident (12. nursing / nutrition / dietitian / food expertise) gave you some pamphlets on your way out regarding healthy food choices.
Good luck, Mr. Hippendom, and thanks again for the note.
Dr. Marcus Moore, MD
Toronto Alpha Medical Hospital
CELPIP Reading Correspondence A Satisfied Patient Answers
1) a
2) d
3) b
4) c
5) c
6) b
7) d
8) b
9) often
10) facility
11) heartburn
12) dietitian
Answers Explanation
Reading for Correspondence “A Satisfied Patient”
1) a: praise = compliment
2) d: “painful” would also be correct, but that answer choice is not available.
3) b: In the first sentence of Paragraph 3, Mick says that his previous hospital experiences “had never been all too positive”, which means that they had been bad. Also, in the third sentence of Paragraph 3, he says that “this time it was completely different”, so the previous experiences must have been much worse.
4) c: In Paragraph 3, a “battery of tests” means “various tests”.
5) c: “figured” means “guessed”, “thought”, or “concluded”.
6) b: When you are “reassured”, you stop being worried about something. At the end of Paragraph 3, Mick says “I knew that I was going to be okay.”
7) d: In Paragraph 4, Mick says that he takes the doctor’s advice of staying away from (=avoiding) certain foods.
8) b: In the last paragraph, Mick says that the doctor has “restored” his faith in the health care system, which means that his faith has “returned”.
9) often: “not often” means “usually not”. “not usual” or “unusual” would also be correct if they were among the answer choices.
10) facility: “hospital” (in the singular) would also be correct if it were among the answer choices.
11) heartburn: this is a condition we sometimes feel after eating, where we feel a burning sensation in our chest area. This topic is discussed in Mick’s letter to the doctor, in Paragraph 4.
12) dietitian: a dietitian is a nutrition expert who can be found in many hospitals
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