CELPIP Writing Task 1 Writing an E-mail Product you bought from a company not satisfied

CELPIP Writing Task 1 – Writing an Email – Bought a Product

CELPIP Writing Task 1 – Writing an E-mail

(27 minutes/150-200 words)

You have bought a product from a company, but you are not satisfied with it.
Your e-mail must include the following points:

  • The kind of product that you bought
  • Where you bought it/How much it cost
  • The problem with the product
  • What you would like the company to do about the problem

CELPIP Writing Task 1 – Basic Response

(157 words)

Dear Sir or Madam:

I bought a product from you last month. It was a 100% cotton shirt, with short sleeves and two pockets. I was very happy when I got it in the mail.

I bought it online from your website (www.worldofshirts.ca). It cost $20.99, plus HST and shipping and handling. I paid for it with my credit card.

I like the shirt, but there is a problem. I washed it just once, and the colour is gone. When I got it in the mail, the shirt was a beautiful blue. But when I washed it, the blue was almost gone. Now the shirt is almost white.

I am not happy. I would like a new shirt from you if possible. Or I would like my money back. Please tell me what you can do about this problem.

Thank you for helping me. I look forward to your answer.

Yours truly,
Harpal Singh


CELPIP Writing Task 1 – Advanced Response

(200 words)

Dear Sir or Madam:

I bought a product from you approximately one month ago. It was a 100% cotton shirt, with short sleeves and two breast pockets. I was very happy when I received it in the mail.

I purchased it online from your website (www.worldofshirts.ca). It cost $20.99, plus HST and shipping and handling, for a total of $36. I purchased it with my credit card.

I like the shirt, but there is one major problem with it. After washing it just once, I noticed that the colour had faded almost completely. When I received it in the mail, the shirt was a beautiful navy blue. However, after going through just one wash, the shirt had lost its beautiful colour, to the point of being almost completely white.

I am really unhappy about this. I would like a new shirt from your company, if you could arrange that. Alternatively, I would like a refund, for the shirt itself and for the shipping and handling. Please advise me as to what you plan on doing to rectify this problem.

Thank you in advance for your assistance in this matter. I look forward to your earliest reply.

Yours truly,
Harpal Singh


Also Check: CELPIP Writing Task 2 Survey Questions Postal Services Improvement

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