CELPIP Speaking Difficult Situation Complaint to Swimming Pool.
You recently bought a three month membership at the swimming pool near your house. One week after buying the pass, the hot tub and sauna were shut down for renovations which will last two months. Call the swimming pool and voice your complaint. Demand a full or partial refund.
Preparation: 60 seconds Speaking: 60 seconds
In this situation, you have the right to be frustrated because you were not informed about the renovations before you bought the membership. The hot tub and sauna will be closed for almost the full duration of your membership! It’s always good to be polite, but sometimes in these situations you have to get a bit demanding.
In these kinds of situations, it’s best to start by saying, “Hi” or “Hello”.
Informed (made aware of)
Facilities (pool, gym, hot tub, etc.)
Undergoing (going through)
CELPIP Speaking Difficult Situation Swimming Pool Complaint
My name is Wendy, and I recently bought a three month membership at your pool.
Yesterday, when I came to use your facilities, I found that the sauna and hot tub were closed. I asked one of the other members about it and they said the sauna and hot tub are undergoing renovations which will last for two months. I couldn’t believe it because nobody informed me about that when I bought the membership! The sauna was the main reason why I bought the membership to begin with!
I will still use the swimming pool a few times a week, but I am really disappointed that I won’t get to use the sauna and hot tub. I would like a 70% refund of my membership cost to make up for this inconvenience.