Your Credit Card Company Billed you Twice – Email Writing

Your Credit Card Company Billed you Twice – CELPIP Email Writing

(150-200 words)

Read the following Information.

Your credit card company billed you twice for the same purchase.
Write an email to the billing department of the credit card company in about 150-200 words. Your email should do the following things:

  • Inform them where you have used the card
  • Inform them about the item purchased by you.

CELPIP Writing Task 1 – Write an Email Your Credit Card Company Billed you Twice

To whom it may concern

I’m writing this email regarding my last Credit Card bill with a due date of next November 1st. There is an error on it. I have been billed twice for the same purchase.

On October 9th, I went to a restaurant with my wife. We ordered some pizza and chicken. It was a lovely dinner. However, my Credit Card was charged twice for the same meal, you can see on that date, under the name Gloria Restaurant and the value of CAD 154.25.

I am a customer of this Credit Card Company for more than fifteen years, and you can check my history during this time. Furthermore, you can quickly check on my bill that error.

I expect a correction of this minor mistake as soon as possible, or at least until my due date. I’m not planning to pay for this mistake.

Should you have any questions, do not hesitate to contact me.


Your credit card company billed you twice for the same purchase – Sample Answer 2

Hello Team,

I am writing this mail to inform you about the recent transaction that happened on my credit card, xxxx xxx 457. On 25 April, I purchased $30 from, and there are two billed amounts on my card.

I brought a flower pot for my home, and I remember that I did the transaction only once. When I reached the support team, they started blaming me and said they could not help in this matter as it was an authorized transaction. They keep on arguing with me, which was very frustrating for me. I am unhappy with the service and worried about the billed amount.

I request you to please look into the issue and help me to resolve it as soon as possible. I am attaching the link to the flower pot which I bought and the receipt for it. Feel free to call me on my cell phone as I am working from home these days.

I am looking forward to your response.


Email to Credit Card Company – Sample Answer 3

Dear Scotiabank Billing Department Manager,

I am writing to inform you that I have been billed twice for the same purchase. I have been using the same credit card for four years now, and I created a habit of double-checking my expenses every month.

Yesterday, I received my credit card’s statement regarding the period from April 02nd to June 02nd, and while I was checking it, I realized that I was charged two times for a purchase at Dominos’s Pizza. The first charge indicates the exact date I went to the restaurant for my son’s birthday. But, intriguingly, I was charged a second time on the next day and the same amount of 50.12CAD.

I thought that, for some reason, the credit card could have split the total amount into two portions. However, the Domino’s printed receipt shows two pizzas combo for 24.00CAD each, plus taxes, in a total amount of 50.12CAD. That means that the second payment should not have been placed.

I kindly ask the bank to refund the over-billed portion in my next statement. Please let me know if you need further information.


Also Check: CELPIP Writing Task 1 – Wedding Invitation

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